Tag: San Antonio

Reducing opioid use requires multipronged approach

Reducing opioid use requires multipronged approach

Reprints Louise Esola SAN ANTONIO — The head of risk management for a company whose 454,000 workers are tasked with delivering 2.5 million packages around the world each day, said solving the opioid crisis will take a multitude of strategies.
“There’s no silver bullet,” Michael Fenlon, Atlanta-based senior director for corporate risk management for United Parcel Service Inc., told attendees at the Risk & Insurance Management Society Inc.’s annual conference in San Antonio on Tuesday.
Mr. Ruser said numerous strategies put in place nationwide and in individual states are working in concert to lower unnecessary opioid prescribing in workers comp — echoing the common sentiment in comp circles and what Mr. Fenlon has noticed in his own workforce.
The solution involves everyone from the injured worker to the legislation in their respective states, to the claims managers and providers, they said.
UPS has several protocols in place for injured workers who have opioid prescriptions.
Strategies include case managers for individual workers, “opioid letters” to both the worker and his or her prescriber that explain the drugs’ dangers, and “red-flag” notifications that tell a claims manager what a worker was prescribed and how much, said Mr. Fenlon.
Today, with tighter programs in place at UPS, 21% of injured workers receive a prescription for opioids, representing 22% of total drug spend, he said.
Overall between 2013 and 2017, UPS has seen a 30% decrease in lost time claims receiving opioid prescriptions, Mr. Fenlon said.
Overall, states that have implemented prescription drug monitoring programs have seen a noticeable drop in the amount of opioid prescriptions, said Mr. Ruser, highlighting WCRI data from states with programs in place.
His researchers looked at states without PDMPs to see whether their prescribing behavior changed year over year.

Collaboration, communication keys to claims success

Collaboration, communication keys to claims success

Reprints Louise Esola SAN ANTONIO — Collaboration among employers, attorneys and claims adjusters is critical in helping to better manage workers compensation claims and keeping litigation costs down, say those in the trenches of closing injured-worker claims.
All three presenters work to close workers comp claims for Alsco, which before a team approach became a part of risk-management operations in 2015 spent upwards of 40% of its comp costs on litigation, said Ms. Ormond.
Ms. Price acknowledged the root of the communication issues that often prolong claims.
Today a collaborative approach has helped speed claims along, said Ms. Ormond.
The company has what Ms. Ormond calls a “communication wreath,” lending to the image of a circle, where all parties are involved and understand where a claim is in the process.
Ms. Price emphasized the importance of the simple step of regular communication and data sharing.
When she went to a law firm, she was surprised how difficult it was to gather information on a claimant outside of a file that was sent to her office.
“What we kept hearing (from our attorneys) was, ‘I went and asked for authority and I couldn’t get it three years ago’… And now, three years later, we are settling this claim for more,” said Ms. Price.
A collaborative approach ensures “all the right eyes have the opportunity to see what they need to see,” she said.
“In those unique situations that need review … the client can jump in to keep things on track.”

RIMS gets set for conference to remember in San Antonio

RIMS gets set for conference to remember in San Antonio

Reprints Gloria Gonzalez The Risk & Insurance Management Society Inc.’s annual conference has arrived in the home of the Alamo.
About 10,000 people are expected to attend the RIMS 2018 conference and exhibition, which is being held in San Antonio, Texas, for the first time.
Alex Sheen, founder of Rocky River, Ohio-based nonprofit “because I said I would,” will deliver the opening keynote speech at the conference on Monday.
Inspired by his father’s battle with cancer, the organization delivers promise cards that aim to ensure accountability for meeting commitments.
Vernice “FlyGirl” Armour, America’s first African-American female pilot, will discuss her evolution from beat cop to combat pilot during the RIMS award luncheon on Monday.
Other cyber-themed sessions will trace one organization’s cyber incident journey through various stages such as breach notification, class action lawsuit, regulatory investigation and settlement negotiations, while another will examine the cyber risk posed by “trusted insiders.” The Innovation Hub will provide 20-minute educational presentations on developments in emerging risks related to technology such as drones and autonomous vehicles on Monday, claims management issues such as catastrophic business interruption losses on Tuesday, and cyber risks such as smart buildings and social media in the workplace on Wednesday.
The RIMS Risk Manager of the Year and Risk Management Honor Roll awards will also be presented on Tuesday morning.
The conference finale will feature comedian Jay Leno, longtime host of NBC’s “The Tonight Show,” performing a set entitled Laugh Until You Cry, on Wednesday afternoon.
The RIMS-Sedgwick Official Closing Party will occur on Wednesday evening at the Tobin Center for the Performing Arts.
Anyone wanting a break from the conference can visit the famed Alamo, where over a 13-day period in February and March 1836, a group of 200 Texas volunteer soldiers defended the fort against a siege by a force commanded by Mexican President and General Antonio López de Santa Anna in the fight for independence from Mexico.